Shipping policy

Hobby Culture Shipping Policy
Last updated: May 5, 2026

1. Overview
This Shipping Policy explains how orders placed with Hobby Culture are processed, shipped, and delivered. By placing an order on our website, you agree to the shipping terms described below.

2. Business Details
Hobby Culture
Email: online.hobbyculture@gmail.com
Phone/WhatsApp: +65 8823 2628

3. Order Processing
We aim to process orders within 1 to 3 business days after payment is confirmed, unless otherwise stated on the product page. Processing time may vary depending on product availability, order volume, payment verification, and whether the item is in stock or pre-order.

Orders are usually processed on business days only, excluding weekends and public holidays. If an order requires additional verification, we may contact you before shipping.

4. Shipping Coverage
We ship to Singapore and selected international destinations. If your country or region is not available at checkout, please contact us before placing your order.

Shipping availability, delivery time, and charges may vary depending on destination, parcel size, weight, and courier service.

5. Delivery Time
Delivery time is an estimate only and is not guaranteed. Delays may happen because of courier issues, customs clearance, weather, peak sales periods, incorrect address details, or other factors outside our control.

If your order contains pre-order or special-order items, shipping may only begin once those items are available.

6. Shipping Fees
Shipping fees, if any, will be shown at checkout before you complete your purchase. In some cases, free shipping promotions may apply, but only where stated clearly on the website.

Additional charges may apply for bulky items, remote locations, redelivery, or special handling where required.

7. Local Delivery and Self-Collection
Self-collection is available where arranged with us. Please wait for our confirmation before coming to collect your order.

We may request identification or order confirmation at the time of collection.

8. Tracking Information
Once your order has been shipped, we will provide tracking details where available. Tracking updates may take some time to appear after the parcel is handed over to the courier.

If tracking shows no movement for an unusual period, please contact us so we can assist.

9. Address Accuracy
You are responsible for providing a complete and correct shipping address, contact number, and recipient details at checkout. We are not responsible for delays, failed delivery, or extra charges caused by incorrect or incomplete information.

If you need to change your shipping details after placing an order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

10. Failed Delivery and Redelivery
If a parcel cannot be delivered because no one is available, the address is incorrect, or the parcel is refused, the courier may attempt redelivery or return the parcel to us. Any extra delivery or return charges caused by failed delivery may be charged to the customer.

11. Lost, Delayed, or Damaged Parcels
If your parcel appears lost, delayed, or damaged, contact us as soon as possible with your order number and any supporting photos or documents. We will assist where possible, but claims may also depend on the courier’s investigation process.

Damage claims should be reported within 48 hours of delivery and before the item is used, installed, or modified.

12. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country. Unless stated otherwise, these charges are the customer’s responsibility.

We are not responsible for customs delays or charges imposed by the destination country.

13. Pre-Orders and Special Orders
Pre-order and special-order items will be shipped only when stock becomes available or when the supplier has fulfilled the order. Estimated arrival dates are provided for guidance only and may change without notice.

If your order contains both in-stock and pre-order items, we may ship them together or separately depending on the order setup and product availability.

14. Contact Information
If you have questions about shipping, delivery, or order tracking, please contact us through the support details listed on the Hobby Culture website.